Unified Platform Zepsmart 4-Portal Architecture • Customer • Merchant • Rider • Admin
Help & Support | Platform Active • Pre-Launch Staging
Platform Pillars

Comprehensive Services For Every Commerce Stakeholder

Discover how Zepsmart connects shoppers, store owners, delivery fleets, and platform administrators into one cohesive ecosystem.

Pillar 01 • Customer

Hyperlocal Shopping & Delivery

Consumers experience seamless grocery and retail shopping from their favourite neighbourhood stores. With server-authoritative cart calculation, customers enjoy complete pricing transparency with zero hidden delivery surges.

  • Single-shop atomic cart architecture preventing stock fragmentation
  • Real-time order timeline tracking with live delivery partner coordination
  • Choice between ultra-fast home delivery and store pickup verification codes
Real-Time Stock Availability Active Sync

Real-time Pricing: MRP & Selling Price

Stock Locking: Row-Locked Checkout

Handoff Verification: 6-Digit SMS OTP

Complete Kirana ERP Real-Time

Digital Khata: Udhar Ledger & Payments

Cashbook: Cash, UPI, Card Modes

Distributor POs: Auto Stock Inwarding

Pillar 02 • Merchant

Store Management & B2B Ledger

Local retailers gain enterprise-grade ERP capabilities directly in their mobile browser. Shopkeepers manage orders, view low-stock alerts, record customer credit in their Khata, reconcile cashbook inflows, and create distributor purchase orders.

  • Atomic stock adjustments with immutable audit movements
  • Multi-role staff invitations (manager, staff, cashier)
  • Batch settlement tracking with verified bank UTRs
Pillar 03 • Rider Fleet

High-Reliability Delivery Fleet

Delivery partners enjoy fair dispatch assignment, GPS navigation, transparent earnings per order, and absolute safety against fraudulent delivery claims through dual-handshake cryptographic OTP confirmation.

  • Instant duty toggle (online / offline) with active task protection
  • Live dispatch queue with accept / reject windows
  • GPS route tracking & verified proof-of-delivery timestamps
Fleet Operations Dual Handshake

Pickup Handshake: Merchant Code Verified

Delivery Handshake: Customer OTP Verified

Settlement Tracking: Batch UTR Reconciliation

Platform Command Full Audit

KYC Verification: GST, FSSAI, RC

Financial Settlement: Automated Batching

Audit Trail: Tamper-Proof Logs

Pillar 04 • Governance

Enterprise Administration & Audit

Platform owners possess complete operational visibility. From reviewing merchant applications and rider licenses in private storage to approving settlement batches with bank UTRs and inspecting immutable audit logs.

  • Multi-status KYC approval workflows (draft, submitted, approved, changes requested, suspended)
  • Dispatch queue monitoring and emergency re-assignment
  • Comprehensive audit logs capturing requester IP, payload, and timestamps